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Emergency Care

Home » Patient Resources » Emergency Care

You might be surprised to learn that you may be able to solve many problems yourself temporarily until you can get to our office. If there is a loose piece that you can remove, put it in a plastic bag or envelope and bring it with you to your next appointment. If your braces are poking you, put soft wax on the piece that’s sticking out. If the wire has slid to one side, you can pull it back to the other side with needle-nosed pliers, replacing it in the tube on the back tooth.

After alleviating your discomfort, it is very important that you still call our office as soon as possible to schedule a time to repair the problem. Allowing your appliance to remain damaged for an extended period of time may result in disruptions to your treatment plan.

General Soreness

When you get your braces on, you may feel general soreness in your mouth, and teeth may be tender to biting pressures for three to five days. Stick to a soft diet until your teeth do not hurt to chew. Irritated gums and other sore spots can be relieved by rinsing your mouth with a warm salt-water mouthwash. Dissolve one teaspoonful of salt in eight ounces of warm water, and rinse your mouth vigorously. If the tenderness is severe, take Acetaminophen (Tylenol) or whatever you normally take for headache or similar pain. Aspirin, Ibuprofen (Motrin, Advil), and Naproxen Sodium (Naprosyn, Anaprox) actually slow the tooth movement, so it is not advisable to use them frequently while wearing braces.

The lips, cheeks, and tongue may become irritated for one to two weeks as they learn a new posture and become accustomed to the surface of the braces. You can put wax on the braces to lessen this. We’ll show you how!

Headgear

Sometimes discomfort is caused by not wearing the headgear as instructed by your orthodontist. Please refer to the instructions provided by your orthodontist. If the facebow (metal piece) is bent, please call our office for assistance. The headgear should hurt less the more it’s worn, so be sure you get in the prescribed number of hours.

Loose Appliance

If your appliance is poking you, place wax on the offending part.

Loose Bracket

If your bracket or band is still attached to the wire, you should leave it in place and put wax on it if needed for comfort. If the bracket or band can be removed easily, place it in an envelope and save it to bring to your next appointment.

Loose Wire

Using a pair of tweezers or needle-nosed pliers, try to put your wire back into place. It is okay to use a piece of floss to tie the wire into place: tie the floss around the bracket in place of the missing colored o-ring. If you cannot put the wire into a comfortable position, and covering the end with wax doesn’t help, as a last resort use a small fingernail clipper to clip the wire behind the last tooth to which it is securely fastened. If the end of the wire is still sharp place wax on it.

Poking Wire

Using a pencil eraser, push the poking wire down or place wax on it so that it is no longer poking.

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At Steele Creek Orthodontics you’ll receive excellent care, as well as a professional staff and doctor who meets your needs.

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OUR 5-STAR EXPERIENCE

Patient
Testimonials

We understand making the decision to commit to orthodontic treatment requires finding a practice you trust to deliver excellent care. So, don’t just take our word for it. Listen to what our patients say about their 5 star experience at Steele Creek Orthodontics.

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Anita B.
The staff was very accommodating from start to finish.,I look forward to working with the doctor and them on my journey to a more beautiful smile. I highly recommend Steele Creek orthodontics off of the customer service so far!
Kenia H.
First time and was very pleased with everything and everyone! From the front desk to the Dr. everyone was very helpful and nice !
Nadia D.
Love my experience here and everyone is always so nice.
Response from the owner:Hi Nadia. It's always a pleasure seeing you. Thank you so much.
Celso J.
Absolutely outstanding orthodontic care!
I couldn’t be happier with my experience at this orthodontic office. From the moment I walked in, the team was welcoming, professional, and incredibly attentive. They take the time to explain every step of the process, answer all questions, and make you feel completely comfortable.

You can tell they genuinely care about each patient and take pride in delivering top-quality work. The office is clean, and very well-organized — appointments always run on time, which I really appreciate.

I highly recommend this orthodontist to anyone looking for exceptional service, amazing results, and a team that truly goes above and beyond. Five stars all the way!
Response from the owner:Thank you for the great review Celso and thank you for the great recommendation.
Adam
Super grateful, doctor is an Honest and nice man. Been there for 2 years and never had a problem
Response from the owner:And we are grateful to have you as a patient. Thank you for the great review Adam!
Antonella S.
The experience was very good the staff are always so kind and caring they did an amazing job. My teeth look amazing and I am very pleased with the end results.
Response from the owner:Hi Anthonella, it makes us very happy to hear your experience went well. We strive to give you the most caring and professional experience possible.
Cynthia D.
I’m so thankful for Steele Creek Orthodontics and everyone who works there! Since I started my braces journey, every visit has been such a good experience.. The whole team is friendly, professional, and always makes me feel comfortable and welcome. They truly care about their patients, and you can tell they love what they do. I actually look forward to my appointments! Thank you all for making this process so smooth and for treating me with such kindness every single time.
Response from the owner:We are very grateful and thankful to have patients like you!
Gabrielle R.
Easy, Professional, Comfortable, and overall great service.
Response from the owner:Our goal is to make your experience and comfortable as possible. It makes us very happy to hear that we achieved our goal.
Vicki H.
Love my orthodontist and his staff. From the front desk to the MD I've had a wonderful experience. He has greatly improved not only the appearance but also the function of my mouth. For the first time in YEARS, I can chew my food on both sides of my mouth. Many thanks for the impact you have made on my life!
Response from the owner:Thank you Vicki. We love having you as a patient.
Andrea A.
Excellent experience from beginning to end. Dr. Alex and staff were very knowledgeable and professional.
Response from the owner:Thank you so much for the 5 star review Andrea!

Charlotte

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  • Charlotte13527 Steelecroft Parkway Suite C
    Charlotte, NC 28278
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